Man and Van Westminster Service Terms and Conditions

These Terms and Conditions govern the provision of removal and related services by Man and Van Westminster. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 "Company" means Man and Van Westminster, the provider of the services.

1.2 "Customer" means the individual or business booking or using the services.

1.3 "Services" means removal, man and van, collection, delivery, loading, unloading, packing, and related services provided by the Company.

1.4 "Goods" means any items, property, or belongings that are handled, transported, or stored by the Company on behalf of the Customer.

1.5 "Contract" means the agreement between the Company and the Customer for the provision of services, incorporating these Terms and Conditions.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers, including collection, transport, and delivery of Goods.

2.2 The exact scope of services, including date, time, collection and delivery addresses, vehicle size, number of staff, and any additional services, will be agreed at the time of booking.

2.3 The Company reserves the right to refuse to carry any Goods which are unsafe, illegal, prohibited, or inadequately packaged, or which may cause damage or injury.

3. Booking Process

3.1 Bookings may be made by the Customer through the Company's accepted booking channels as advised from time to time.

3.2 At the time of booking, the Customer must provide accurate and complete information, including:

(a) full collection and delivery addresses;

(b) access details at each property, including parking restrictions, floor levels, lifts, and any access limitations;

(c) the nature, quantity, and approximate weight of the Goods;

(d) any special handling requirements, such as fragile items, heavy items, or items requiring disassembly or reassembly.

3.3 Quotations are based on the information supplied by the Customer. If the information is incomplete or inaccurate, the Company may adjust the quotation and charge reasonable additional fees where necessary.

3.4 A booking is only confirmed when the Company has accepted the booking and, where applicable, received any required deposit or prepayment.

3.5 The Customer must check the booking confirmation and notify the Company promptly of any errors or changes required.

4. Quotations and Pricing

4.1 Unless otherwise stated, quotations are provided on an estimate basis, taking into account the details provided by the Customer.

4.2 Quotations do not include the cost of any parking charges, congestion charges, tolls, entry fees, or fines arising from circumstances beyond the Company's control. Such costs will be payable by the Customer in addition to the quoted price.

4.3 The Company reserves the right to change its rates and charges at any time. However, once a booking has been confirmed, the agreed rate will apply, subject to any adjustments arising from changes in the services requested or provided.

4.4 Additional charges may apply where:

(a) the move takes longer than anticipated due to circumstances not disclosed at the time of booking, such as access issues, waiting times, or additional Goods;

(b) there are delays caused by the Customer, including late access to premises or failure to be present at agreed times;

(c) additional services are requested on the day, such as packing, disassembly, assembly, or extra drop-off locations.

5. Payments and Invoicing

5.1 Payment terms will be advised at the time of booking. The Company may require a deposit, part payment, or full payment in advance to secure the booking.

5.2 Where payment is not required in advance, payment is due immediately on completion of the services, unless otherwise agreed in writing.

5.3 The Company accepts payment by methods specified by the Company from time to time. The Customer is responsible for ensuring that payment details are accurate and that sufficient funds are available.

5.4 If payment is not made when due, the Company may:

(a) suspend or cancel any further services;

(b) charge interest on overdue amounts at a reasonable commercial rate until paid in full;

(c) retain the Goods until all sums due are paid, subject to applicable law.

5.5 Any queries regarding invoices must be raised by the Customer as soon as possible and no later than seven days after the invoice date.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a booking subject to the terms in this section.

6.2 If the Customer cancels more than 48 hours before the scheduled start time, any deposit paid may be refunded or transferred, subject to any reasonable administrative fees notified by the Company.

6.3 If the Customer cancels within 48 hours of the scheduled start time, the Company reserves the right to retain all or part of any deposit and may charge a cancellation fee reflecting the time reserved and any costs incurred.

6.4 If the Customer cancels or amends the booking on the day of service, the Company may charge up to the full quoted amount to cover reserved time and costs.

6.5 The Customer may request changes to the booking, such as changes in date, time, addresses, or scope of services. The Company will use reasonable efforts to accommodate such changes but cannot guarantee availability. Changes may result in adjusted pricing.

6.6 The Company may cancel or postpone the services where necessary due to circumstances beyond its reasonable control, including severe weather, road closures, accidents, vehicle breakdown, illness, or other events making performance impracticable or unsafe. In such cases, the Company will seek to rearrange the services at a mutually convenient time. The Company will not be liable for any indirect or consequential losses arising from such cancellation or postponement.

7. Customer Responsibilities

7.1 The Customer is responsible for:

(a) ensuring that the Goods are properly packed, secured, and labelled, unless packing services are expressly included in the booking;

(b) arranging suitable parking at collection and delivery addresses and complying with any local regulations;

(c) ensuring adequate access to premises, including lifts, stairways, and corridors, and notifying the Company of any access issues in advance;

(d) being present or arranging for an authorised representative to be present at collection and delivery to direct the work and check Goods;

(e) securing and protecting any floors, walls, or fixtures in the property, if required.

7.2 The Customer must remove and separately transport any valuables, such as money, jewellery, important documents, or personal electronic devices, unless otherwise agreed in writing.

7.3 The Customer must not ask the Company's staff to perform any task that is unsafe, illegal, or outside the agreed scope of services.

8. Goods Not Accepted for Transport

8.1 The Company does not accept responsibility for the transport of certain items, including but not limited to:

(a) hazardous, flammable, explosive, or toxic materials;

(b) perishable goods or items requiring temperature-controlled conditions;

(c) live animals or plants;

(d) any items prohibited by law.

8.2 If such items are tendered without the Company's knowledge, the Company may remove, reject, or dispose of them at the Customer's risk and expense.

9. Waste, Disposal, and Environmental Regulations

9.1 The Company operates in accordance with applicable waste and environmental regulations. The Customer must not present waste materials, rubbish, or items intended for disposal as standard Goods for removal, unless a disposal or clearance service has been explicitly agreed.

9.2 Where the Company agrees to remove items for disposal, the Customer confirms that they have the right to dispose of those items and that they are not hazardous or otherwise restricted.

9.3 The Customer is responsible for any costs associated with the lawful disposal of waste or unwanted items, including any fees imposed by waste transfer stations, recycling centres, or similar facilities.

9.4 The Company may refuse to collect or dispose of items that it reasonably believes breach waste regulations, are hazardous, or require specialist handling beyond the scope of the agreed services.

9.5 If the Company incurs any penalties, charges, or additional costs due to inaccurate information provided by the Customer regarding waste or disposal, the Customer will be liable for those costs.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the services and handling the Goods.

10.2 The Company's liability for loss of or damage to Goods is limited to reasonable repair or replacement costs, subject to any limits communicated by the Company and subject to the exclusions in these Terms and Conditions.

10.3 The Company will not be liable for:

(a) any loss or damage arising from the inherent nature or defect of the Goods;

(b) loss or damage caused by inadequate or insufficient packing where the Company did not provide the packing service;

(c) loss of or damage to fragile items, including glass, ceramics, or electronics, unless the Company has packed them and been made aware of their nature;

(d) indirect or consequential loss, including loss of profit, loss of business, loss of opportunity, or emotional distress.

10.4 The Customer must inspect the Goods as soon as reasonably possible after completion of the services and notify the Company in writing of any visible loss or damage within a reasonable period. Failure to do so may affect the Company's ability to investigate and may limit any liability.

10.5 Nothing in these Terms and Conditions limits or excludes the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot be limited or excluded by law.

11. Delays and Events Beyond Control

11.1 The Company is not liable for delay or failure to perform its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, traffic incidents, road closures, public events, strikes, accidents, vehicle breakdown, or acts of authorities.

11.2 Where possible, the Company will keep the Customer informed of significant delays and will use reasonable efforts to complete the services as soon as practicable.

12. Insurance

12.1 The Company maintains insurance cover appropriate to its operations, subject to policy terms, conditions, and exclusions.

12.2 The Customer is encouraged to review their own insurance arrangements to ensure that their Goods are adequately covered during removal and transport, particularly for high-value items.

13. Complaints

13.1 If the Customer has any concerns or complaints regarding the services, they should raise them with the Company as soon as possible so that the matter can be investigated and, where appropriate, resolved.

13.2 The Customer should provide full details of the issue, including dates, locations, and any evidence such as photographs, to assist the Company in its investigation.

14. Data Protection and Privacy

14.1 The Company will collect and use personal data provided by the Customer for the purposes of administering bookings, providing services, processing payments, and complying with legal obligations.

14.2 The Company will handle personal data in accordance with applicable data protection laws and will take reasonable steps to protect such data from unauthorised access, loss, or misuse.

15. Termination

15.1 The Company may terminate the Contract or suspend services with immediate effect by giving notice to the Customer if the Customer:

(a) commits a serious or persistent breach of these Terms and Conditions;

(b) fails to pay any amount due on time;

(c) behaves in an abusive, threatening, or unsafe manner towards the Company's staff.

15.2 Termination will not affect any rights or remedies that have accrued to either party up to the date of termination.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Contract.

17. General Provisions

17.1 These Terms and Conditions, together with the booking confirmation and any written variations agreed by the Company, constitute the entire agreement between the Company and the Customer in relation to the services.

17.2 If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable, and the remaining provisions shall remain in full force and effect.

17.3 The Customer may not assign or transfer their rights or obligations under the Contract without the prior written consent of the Company.

17.4 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.

17.5 The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking.