Man And Van Westminster Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Westminster provides removals, delivery, and transport services to customers in the United Kingdom. By making a booking, the customer agrees to be bound by these terms, which are designed to create a fair and clear arrangement for both parties. They apply to all standard man and van services, including single-item transport, small moves, furniture collection, light removals, and related services requested at the time of booking.

For the purposes of these Terms, references to “we”, “us”, and “our” mean the service provider operating under the name Man And Van Westminster. References to “you” and “your” mean the customer, the person booking the service, or any person acting on behalf of the customer. If more than one person is named on the booking, each person is responsible for complying with these terms.

The scope of service will depend on the specific booking details, including the number of items, access conditions, collection and delivery points, and any additional assistance requested. We reserve the right to decline or amend a booking where the requested service is unsuitable, unsafe, unlawful, or materially different from the information provided at the time of enquiry. These terms should be read together with any written quotation, booking confirmation, or service notes agreed before the job begins.

1. Booking Process

A booking is usually formed when you provide the required job details and we confirm availability, pricing, and service conditions. The booking process for Westminster man and van services may take place by phone, email, messaging, or any other agreed method of communication. To make an accurate booking, you must provide full and truthful information about the items to be moved, the access at both addresses, parking restrictions, stairs, lifts, and any other factor that may affect the job.

We may issue a quotation based on the information supplied by you. Any quotation is subject to confirmation once the full details are reviewed. If the actual job differs from the information given, including item size, number of items, timing, distance, or loading complexity, we may revise the price or decline to proceed. The booking is only secure once we have confirmed it and, where required, received any deposit or advance payment.

Customer responsibilities at booking

• You must ensure that all details are accurate and complete.
• You must tell us about fragile, heavy, bulky, or valuable items before the job.
• You must advise us of any access issues, such as no parking, narrow stairs, restricted entry, or timed building access.
• You must obtain any permissions required for the service, including building, landlord, or management approval where relevant.
• You must be available at the agreed time or make suitable arrangements for someone authorised to act on your behalf.

We may ask for photographs, measurements, inventory details, or other relevant information to help assess the job. If the information provided is incomplete or inaccurate, we are not liable for delays, cancelled attendance, or any resulting additional charges. Where a booking requires special equipment, extra labour, or a different vehicle size, we may adjust the booking accordingly.

2. Payments and Charges

All charges for Man And Van Westminster services will be agreed in advance where possible. Prices may be based on hourly rates, fixed quotes, mileage, size of vehicle, number of crew members, waiting time, or a combination of these factors. Any additional work not included in the original agreement may be charged separately. This includes, for example, extra stops, unplanned carrying distance, dismantling, packing, or disposal tasks requested on the day.

Unless stated otherwise, payment is due on completion of the service and must be made using an accepted method agreed in advance. We may require a deposit, card pre-authorisation, or full advance payment for certain bookings. Where payment is not received when due, we reserve the right to suspend services, retain goods where lawful, or charge reasonable recovery costs to the extent permitted by law.

All prices quoted are normally exclusive of any additional charges unless clearly stated. These may include congestion or parking costs, tolls, access fees, waiting time caused by customer delay, or disposal charges where applicable. If unforeseen circumstances significantly increase the cost of the job, we will notify you where practical before continuing. You are responsible for ensuring funds are available at the time payment becomes due.

Additional charges

• Waiting time caused by late access or customer delay.
• Additional labour for heavy, awkward, or numerous items.
• Extra mileage or additional collection and drop-off points.
• Parking, permits, or penalty charges caused by customer instruction or inaccurate information.
• Any waste transfer, disposal, or recycling charges where such service is requested and lawful.

3. Cancellations, Delays, and Rescheduling

You may cancel or reschedule a booking, but notice should be given as early as possible. If you cancel at short notice, we may charge a cancellation fee to cover lost time, planning costs, and any committed resources. Where a vehicle or crew has already been allocated, the fee may reflect the stage of preparation and the difficulty of replacing the booking at short notice. Any deposit paid may be retained in whole or in part where reasonable and lawful to do so.

If we need to cancel or reschedule due to circumstances beyond our control, including severe weather, vehicle breakdown, traffic disruption, staff illness, unsafe working conditions, or legal restrictions, we will inform you as soon as reasonably possible. In such cases, we may offer an alternative time or date. We will not be responsible for indirect losses caused by a delay or cancellation, although this does not exclude liability where the law does not allow exclusion.

We are not responsible for delays caused by events outside our reasonable control, such as road closures, accidents, public transport disruption, building access problems, security restrictions, or incorrect address details. If the job cannot be completed because you or your representative is absent, unreachable, or unable to provide access, the booking may be treated as cancelled and charges may apply. A delay caused by the customer may also result in waiting time charges or reduced service time.

4. Liability and Limitations

We will take reasonable care when handling goods during loading, transport, and unloading. However, our liability is limited to losses caused directly by our negligence or breach of these terms, and only to the extent permitted by law. We are not responsible for pre-existing damage, normal wear and tear, hidden defects, inadequate packing by the customer, or damage resulting from items being inherently fragile, unstable, or unsuitable for transport.

It is your responsibility to ensure that all items are properly packed, labelled, and prepared for movement unless we have expressly agreed to pack them. We are not liable for damage to goods that were already damaged, poorly secured, or not correctly described. You must notify us in advance if an item has special handling requirements, is particularly valuable, or needs expert treatment. We may refuse to move items that appear unsafe or impossible to transport without unacceptable risk.

Where we are responsible for loss or damage, our liability will generally be limited to the lower of the cost of repair, replacement, or the value declared and agreed before the job. You are encouraged to arrange suitable insurance for valuable or irreplaceable items. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law.

Exclusions and customer obligations

• We do not guarantee the movement of items that are unsafe, prohibited, or unsuitable for transport.
• You must remove personal data, confidential material, and items requiring specialist handling unless agreed otherwise.
• You must ensure appliances, furniture, and equipment are disconnected, emptied, and ready for loading where relevant.
• You are responsible for securing pets, children, and hazards at the premises during service.

Man and van service Westminster jobs may involve tight access, stairs, or shared premises. You agree to provide a safe working environment and to warn us of any known risks. If we believe that a site is unsafe, we may pause or stop the service until the issue is resolved. Any time lost due to unsafe conditions, lack of access, or inaccurate instructions may be charged where reasonable.

5. Waste Regulations and Prohibited Items

Where our service includes the removal or transport of waste, all waste handling must comply with applicable UK waste regulations. We will only collect and dispose of waste where it is lawful to do so and where the waste type has been accurately described in advance. We may ask for details about the waste stream, including household waste, furniture, green waste, electrical items, or construction debris, so that we can determine whether the collection is permitted and what charges may apply.

You must not present hazardous, contaminated, or illegally dumped waste unless we have expressly agreed in writing and are legally able to handle it. This includes, without limitation, asbestos, chemicals, solvents, oils, gas bottles, clinical waste, radioactive materials, explosive substances, and any other restricted or controlled material. We reserve the right to refuse collection of any item that breaches waste law or presents a health and safety risk.

Environmental and legal compliance

Where waste is transferred, it may be taken to an authorised facility only. You agree to cooperate with reasonable checks on the description, quantity, and origin of waste. If necessary, we may require a waste transfer note or supporting information. You remain responsible for ensuring that any waste entrusted to us is lawful to collect and does not contain concealed prohibited materials. If incorrect information leads to a breach of regulation, you may be liable for any resulting loss, fine, penalty, or enforcement action to the extent caused by your actions or omissions.

We may refuse to move items that we reasonably believe have been fly-tipped, are stolen, or are otherwise unlawfully obtained. We may also decline waste disposal where the material exceeds our permitted category, weight, or safe handling capacity. If a booking includes disposal, the service is limited to the items specifically agreed and does not extend to unlawful or undisclosed waste.

Where items are being removed for recycling, reuse, or disposal, ownership is deemed to pass to us only when that is lawful and expressly accepted by both parties. Until then, you confirm that you have the right to instruct us to handle those items. You must not ask us to dispose of any item contrary to law, lease terms, building regulations, or local waste rules.

6. General Provisions

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing a right will operate as a waiver of that right. Any variation to these Terms must be agreed in writing or clearly confirmed by us before the service begins. These Terms apply alongside any specific agreement made for the relevant booking, and if there is any inconsistency, the written booking confirmation will take precedence to the extent of the inconsistency.

We may assign or subcontract part of the service where reasonably necessary, provided this does not materially reduce the standard of care owed to you. You may not transfer your rights or obligations under the booking without our prior consent. All personal data processed in connection with a booking will be handled in accordance with applicable data protection law and only for legitimate business purposes related to the service.

This agreement is intended for domestic and business customers using a UK-based man and van Westminster service, and it applies regardless of whether the booking is made for private removals, collections, or deliveries. The exact service supplied will depend on the confirmation provided for the specific job, and any special arrangements must be clearly agreed before work starts.

7. Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, except where mandatory law requires otherwise. If any dispute arises, both parties should first try to resolve it in good faith by discussing the matter and reviewing the booking details, evidence, and applicable charges.

The intention of these Terms is to provide a clear and lawful framework for a professional Man And Van Westminster service while allowing reasonable flexibility for different types of removals and transport jobs. By confirming a booking, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.